Service Leader Academy

Service Leader Academy is the only training community built exclusively for automotive service advisors — by someone who has lived the role from the ground up.

Most service advisors enter the dealership with zero formal training. No curriculum. No standard. No blueprint. Just a tablet and good luck.

That ends here.

Built by a career dealership service professional with experience across independent shops, franchise dealerships, and luxury automotive brands — Service Leader Academy gives service advisors the framework, the skills, and the community the auto industry never provided.

Learn the MIKE TOLEDO Method — a proven curriculum covering every aspect of the service drive. The perfect check in. Managing expectations. Intelligent recommendations. Handling difficult customers. Building customer relationships that last.

This is not generic business advice. This is dealership service advisor training. Built for your drive. Built for your career.

Train right. Lead well. Serve with purpose.