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Service Leader Academy
Automotive service advisor training. Optimize fixed ops, CSI scores, service drive leadership, service writer sales success, ELR & dealership revenue.
Service Leader Academy is the premier training community built for automotive service advisors, service writers, and managers working in dealership fixed ops.
Most service advisors enter the drive with zero formal training. No curriculum. No blueprint. Just pressure, angry customers, and trial by fire. That ends here.
Built by a career dealership professional with experience across independent shops, franchise dealerships, and luxury brands—Service Leader Academy gives you the framework, communication skills, and community the automotive industry never provided.
Learn the MIKE TOLEDO Method—a proven service drive curriculum covering:
This isn't generic business advice. This is dealership service advisor training built for your drive, your career, and your service department.
The perfect check-in, customer retention & CSI scores
Managing expectations & handling difficult customers
Intelligent recommendations & service drive sales success
Fixed ops strategies, ELR growth & maximize RO revenue