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Making Ripples in CX
Where service-minded people come to build confidence, communication, emotional intelligence, leadership energy, and customer connection making ripples
Making Ripples in CX is a learning-and-implementation community for customer-facing leaders, teams, and organizations that want to create service experiences people can feel, remember, and talk about.
Within the community, members have access to course lessons, tools, resources, discussion prompts, service challenges, emotional intelligence practices, and implementation support aligned with the Ripple Effect of Service framework.
This space is designed to help leaders align the culture, support the frontline, and create consistent customer experiences across every touchpoint — without burnout, inconsistency, or a massive training overhaul.